Sales Solution Platforms Presenter Media Center

Support Solutions The Xcelus Presenter platform is a perfect support tool for any customer service organization. Customer Service Reps can easily send out a video playlist of support related videos that provide needed information, answer questions, and provide tips and tricks. The Presenter platform can help reduce average call times allowing an agent to handle more calls during their shift. Xcelus Media Center platform allows you to create a video support site to host all of your support videos. Customers can easily search for support videos to solve their problems. Customer Service Scenario Using the Presenter Platform Mega-Global One sells and services several products. They provide a toll free number for customers to call and ask product and support questions. Some calls could be quickly resolved by watching an online video rather than 20 minutes on the phone. When Mega-Global One customer service reps receive calls about product XL123 reset procedures they follow the following steps using the Presenter platform:   Collect customer name, number, and e-mail Verify they have broadband Internet service Load product XL123 presentation with XMP E-mail video presentation to customer with step by step instructions on how to reset product XL123 Review activity reports to validate customer received and viewed presentation Support call times are now reduced are now reduced by sending online video to provide step-by-step instructions